Disclouds respects customer privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use Disclouds.com.
Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account login details
- Order details
- Payment-related transaction information
- Age verification information
- Customer support messages
- Device, browser, IP address, analytics, and website usage information
How We Use Information
We may use information to:
- Operate the website
- Process orders
- Verify age and eligibility
- Review shipping eligibility
- Prevent fraud and abuse
- Provide customer support
- Send order updates
- Improve website performance
- Maintain records
- Comply with legal, tax, payment, shipping, and compliance obligations
Age Verification
Because Disclouds sells adult vape hardware, we may use customer information to verify that purchasers and recipients are at least 21 years old.
Age verification may involve third-party verification tools or additional review steps.
Payment Information
Payments may be processed by third-party payment providers. Disclouds does not intend to store full credit card numbers on its own servers.
Payment providers may collect and process information according to their own policies.
Shipping and Compliance Providers
We may share necessary order, address, identity, age verification, and delivery information with shipping providers, fulfillment partners, compliance tools, fraud prevention services, payment providers, and service providers that help operate the store.
Cookies and Analytics
Disclouds.com may use cookies, pixels, analytics tools, and similar technologies to operate the site, remember preferences, measure performance, prevent fraud, and understand customer browsing behavior.
Email Communications
We may send transactional emails related to orders, accounts, verification, shipping, support, and policy updates.
Marketing emails, if used, will include a way to unsubscribe where required.
Data Retention
We may retain order records, account information, compliance records, age verification records, tax records, and support communications as needed for business, legal, regulatory, payment, tax, and security purposes.
Security
We use reasonable safeguards to help protect customer information. No website or electronic storage system can be guaranteed completely secure.
Contact
For privacy questions, contact:
orders@disclouds.com
Disclouds is operated by Leeds Technology Inc.