Disclouds sells adult vape hardware. Because of product safety, hygiene, age-restricted handling, and compliance requirements, returns are limited.
Return Window
Unopened and unused products may be eligible for return review within 30 days of delivery.
To be eligible, products must be:
- Purchased directly from Disclouds.com
- Unopened
- Unused
- In original packaging
- In resellable condition
- Approved by Disclouds support before being shipped back
Do not send items back without return authorization.
Non-Returnable Items
The following items are not eligible for return:
- Opened products
- Used products
- Products with broken seals
- Products showing signs of use, tampering, liquid exposure, or damage after delivery
- Clearance items
- Final sale items
- Promotional or discounted items marked final sale
- Items returned without authorization
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact support within 7 days of delivery.
Please include:
- Order number
- Full name
- Email used at checkout
- Clear photos of the package
- Clear photos of the product
- A short description of the issue
After review, Disclouds may offer a replacement, store credit, partial refund, full refund, or another resolution at its discretion.
Return Shipping
Customers are responsible for return shipping unless Disclouds determines that the return is due to our fulfillment error.
Original shipping fees are generally non-refundable.
Restocking Fee
Approved returns may be subject to a restocking fee of up to 10%, depending on product condition, order type, and review outcome.
Refund Timing
Approved refunds are issued to the original payment method when possible. Bank, card, and payment provider processing times may vary.
Cancelled Orders
Orders may be cancelled before fulfillment if age verification fails, payment review fails, the product is unavailable, the destination is restricted, carrier service is unavailable, or the order cannot pass compliance review.
If an order is cancelled before shipment, eligible payment refunds will be processed according to the payment provider's timeline.